General Terms and Conditions
1. Application and validity of the agreement terms
These agreement terms apply to the products and services provided by Nida Verkkopalvelu Oy (hereinafter referred to as the service provider) and the party entering into the agreement (hereinafter referred to as the customer). These terms came into force on 01.09.2016 and remain valid until further notice, replacing previous agreement terms.
2. Subject of the agreement
The agreement concerns the product or service ordered by the customer and delivered by the service provider. Services related to the use of the service provider’s services that are supplied by other companies, such as the customer’s internet connection and computers, are not the responsibility of the service provider.
3. Formation and transfer of the agreement
The agreement is formed when the customer orders the service and the service provider confirms the order. Confirmation is usually made electronically, but other methods may be used if agreed in advance. The customer may not transfer the agreement to a third party without the written consent of the service provider. The service provider has the right to transfer the agreement and/or services to a third party and to modify the content of the agreement and/or service description.
4. Credit information verification
The service provider has the right to check the customer’s credit information and may require advance payment before activating the service. The service provider has the right to collect overdue payments with interest and collection costs.
5. Contract period and termination
The contract period is the same as the selected billing period for the service. The contract will automatically continue for the same length as the first billing period unless it is terminated.
The agreement may be terminated at the end of the current billing period but not during it. Termination must be made one (1) month before the end of the billing period in writing or electronically if agreed.
However, the customer has the right to terminate the agreement without notice if the agreed services cannot be maintained. This does not apply to occasional interruptions caused by the internet network, server maintenance, or hardware failures that can be fixed within a reasonable time.
The service provider reserves the right to terminate the service immediately without notice if the customer violates the agreement terms or if the service cannot be continued due to external factors (such as authority regulations or other force majeure situations). In such cases, the service provider has the right to retain the advance payment or part of it, or charge for work already performed for the service ordered by the customer and for related costs according to the service provider’s current price list.
6. Pricing, payments and invoicing
The customer pays the service provider for the service in periods corresponding to the agreed billing cycle at the time of ordering. Invoices are sent to the postal address provided by the customer (via email and/or regular mail). The customer must pay the invoice by its due date.
The service provider has the right to terminate the service if the payment has not been made by the due date. The service provider also reserves the right to terminate the service without a notice period if the payment is not made immediately after a reminder.
The service provider has the right to charge interest on late payments in accordance with the applicable interest law, as well as a payment reminder fee according to the current price list and a reopening fee for services that have been suspended due to late payment. The customer is also responsible for any collection agency fees and legal costs that may arise due to failure to pay.
The service provider reserves the right to change prices without separate notice. New prices will take effect in the customer’s next billing period. In such a case, the customer has the right to terminate the service before the new pricing comes into effect. Price changes caused by legislation or taxation will take effect immediately.
7. Delivery of the service
The service provider is obligated to deliver the ordered service and the customer is obligated to provide all information necessary for the delivery of the service within the agreed time. The delivery period is considered to begin on the day the customer provides the required information. Delivery of certain service components (such as domain registration or transfer) may be delayed for reasons beyond the control of the service provider.
The service provider will attempt to inform the customer of possible delays whenever possible. The customer accepts the delivery unless they submit a complaint immediately in writing (or electronically if agreed). The customer is responsible for covering any delivery costs even if the agreement is terminated.
8. Service content and production, customer rights and obligations
The service provider may produce the agreed service in the manner it chooses. The service provider reserves the right to modify the service content but will inform the customer in advance. Changes requested by the customer will be charged according to the current service price list.
The service provider may also change the service content without prior notice if necessary for security or other technical reasons. In such cases, the customer will be informed as soon as possible afterward.
The service provider registers the customer's domain name through third-party registration services and acts only as a payment intermediary. The domain is registered using the information provided by the customer. The customer accepts the domain registry terms and is responsible for having the right to use the domain name. The service provider is not responsible for the operation of domain registries.
The service content is defined in the service description and any related attachments. The customer may use the disk space only for storing their company/organization or personal material intended for internet use (hereafter “website”). Reselling web space is prohibited, except for banner advertisements or other advertising material displayed on the site. The material must not offend anyone or violate Finnish law or good practice.
The service provider reserves the right to remove material that violates these terms. Disk space size is limited according to the service description. If disk space usage exceeds the defined limit, the service provider may restrict its use. The service provider is not responsible for any material accessible through the service. The customer is responsible for keeping their software updated and ensuring proper virus protection.
The customer is fully responsible for any material delivered through the service or their website to other users, the service provider, or third-party servers. The material must not disrupt network traffic, violate copyrights, break laws or regulations, or violate good practices. The service provider reserves the right to remove material that violates these terms. All material is stored at the customer’s own risk.
The customer must compensate the service provider and third parties for investigation, repair, or other costs resulting from misuse. The customer releases the service provider and its employees from all possible consequences resulting from the customer's activities online or otherwise related to this service.
The customer must ensure that their actions in the network comply with laws and good practices. Unauthorized use or attempted use of servers or services is prohibited. Searching for or exploiting security vulnerabilities is strictly forbidden and may result in immediate termination of the agreement and possible compensation claims.
The customer may not use the service for unlawful email marketing or advertise their service in newsgroups, forums, or other places where such advertising is prohibited.
The customer is responsible for maintaining up-to-date backups of their website, emails, and other stored materials. The service provider does not guarantee the preservation of data.
If the customer’s internet traffic or server resource usage significantly differs from normal or from the service description, the service provider has the right to adjust the service price according to usage. This will be agreed upon with the customer on a case-by-case basis. The service provider may prioritize traffic in such situations. Distribution of large files or other activities that significantly exceed normal website usage must always be agreed in advance with the service provider.
The service provider’s liability for service delivery is limited to the amount paid for the current month. The service provider is not liable for indirect damages caused by technical or other issues.
The service provider reserves the right to technically prevent activities that violate the agreement.
The customer must never give their login credentials to a third party. The customer is responsible for all actions performed with their account and must compensate investigation and repair costs caused by misuse.
The customer is also responsible for reading all notices provided by the service provider regarding the service and possible changes and must act according to them. Notices may be published on the service provider’s website or delivered to the customer by other means.
9. Service errors, correction of detected errors and possible compensations
A service is considered to contain an error if it significantly deviates from the characteristics defined in the service description and the deviation substantially hinders the use of the service.
The customer is obliged to report the error immediately after noticing it. The operation of the services is monitored and any errors are corrected as soon as possible, however in accordance with any special conditions regarding the repair schedule defined in the service description. Urgent repair work outside office hours will be agreed upon separately.
The Service Provider reserves the right to temporarily suspend the service if this is necessary due to repair, maintenance or other work. The Service Provider will aim to minimize the duration of the interruption and inform the customer in advance whenever possible.
The Service Provider reserves the right not to correct an error that has been caused by the customer's own actions, such as misuse or incorrect use of the service.
The Service Provider is not responsible for problems or other errors occurring in third-party networks.
The Service Provider is not responsible for consulting errors. The Service Provider is not responsible for problems or other errors occurring in third-party software.
The Service Provider is not responsible for errors or service interruptions caused by force majeure or by the actions of third parties.
In the event of an error, the customer must submit a written complaint within eight (8) days. The Service Provider’s liability is limited to the service fees of the current month at most.
This agreement fully regulates the Service Provider’s liability for damages and responsibility resulting from breach of contract.
10. Usernames and passwords
The Service Provider will provide the customer with usernames and passwords for using the service together with the order confirmation. The Service Provider reserves the right to choose a suitable username for the user. Passwords are generated randomly.
The customer may request the Service Provider to change the password or username. A service fee will be charged according to the current price list.
The Service Provider reserves the right to change usernames or passwords if necessary and will notify the customer accordingly.
The customer is responsible for ensuring that the username and password do not fall into the hands of third parties. The username is personal and the customer is responsible for all actions carried out with it, including investigation and/or repair costs caused by misuse.
11. Customer information
The customer is responsible for providing correct information to the Service Provider when ordering the service. If the information is incorrect or incomplete, the Service Provider reserves the right not to provide the service. The customer must inform the Service Provider of any changes to the user information as soon as possible.
12. Reselling
The customer has the right to resell the Service only if reselling has been explicitly agreed upon in writing or if the service description states that the Service is intended for resale. The customer is responsible for ensuring that all parties who use the Service directly or indirectly comply with these general terms and conditions. The customer agrees to follow any special conditions set by the Service Provider regarding reselling. For clarity, the Reseller sells the Services as an independent business operator in its own name and on its own behalf and may not act in the name of the Service Provider or make agreements or commitments binding on the Service Provider.
13. Cancellation and refunds
Our customers have a 14-day right of withdrawal for orders without giving a reason in accordance with consumer protection legislation once the agreement has been signed. The cancellation period ends after 14 days. To exercise the right of cancellation, you must notify us of your decision to cancel the agreement by a clear statement (for example by letter sent by post or by email). You may use the cancellation form, but its use is not mandatory.
Service products or digital content do not have a right of withdrawal according to consumer protection legislation if the service has been fully performed or if the delivery of digital content has begun electronically with your consent and you have been informed in advance that the right of withdrawal does not apply.
14. Service suspension
The customer may request the Service Provider to close the service. A fee according to the current price list may be charged for closing and reopening the service.
The Service Provider has the right to close the service offered to the customer if the customer has not paid the invoice by the due date, violates the terms of the agreement, has entered liquidation or bankruptcy, has been declared insolvent, the information provided by the customer is incorrect, or the customer cannot be reached using the contact information provided.
15. Other terms
The agreement is between the Service Provider and the customer. The customer agrees to keep confidential all information related to the agreement, the service and/or its pricing. The customer is responsible for ensuring that employees, subcontractors or other parties working under the customer comply with these terms.
The Service Provider has the right not to transfer the customer’s domain name until all outstanding payments owed to the Service Provider have been paid.
This agreement is governed by the laws of Finland. Any disputes will primarily be resolved through negotiation. If this is not possible, the District Court of Espoo will have jurisdiction.
Last updated
23.03.2017 - Initial version
